Frequently Asked Questions
Billing Statements
For students on main campus: All billing for tuition, fees, housing, and food is processed
electronically through ePay. With ePay, you can access your tuition statement, view
account activity, make a payment in a secure environment, and set up others to have
similar access. Paper bill statements are not produced and/or mailed.
Students can access ePay by logging in to myCharger and clicking the ePay located
at the top of the page: mycharger.newhaven.edu/
Authorized Users can log in to ePay here: https://secure.touchnet.net/C20544_tsa/web/
Tuition differentials are additional fees associated with particular courses. These
courses (usually engineering, chemistry, and computer science courses) require additional
resources to operate. Tuition differential fees are noted on the Academic Schedule.
Although the course in question does not necessarily have a laboratory component,
there is an additional fee required to operate the class. This fee is used to support
courses requiring specialized materials and/or a specialized environment. Lab fees
are noted on the Academic Schedule.
If the payment is not received by the designated due date, you may be assessed a late
fee as have a financial hold placed on your record. This hold will restrict you from
scheduling/registering for future classes, requesting transcripts, and receiving your
diploma.
The University of New Haven fully complies with the provisions of FERPA and with its
statements on policies and procedures.
In order for staff to discuss any details of the student's bill with anyone other
than the student, the person must be set up as an authorized payer in ePay. Once someone
is an authorized user, that person will have access to the tuition bill in ePay and
will receive email notifications when a new bill is ready to be viewed.
The Family Educational Rights and Privacy Act (FERPA) is a federal law that affords
parents the right to have access to their children’s education records, the right
to seek to have the records amended, and the right to have some control over the disclosure
of personally identifiable information from the education records. When a student
turns 18 years old, or enters a postsecondary institution at any age, the rights under
FERPA transfer from the parents to the student ("eligible student"). The FERPA statute
is found at 20 U.S.C. § 1232g and the FERPA regulations are found at 34 CFR Part 99. Read more about FERPA here.
Credit and Debit Service Fee in ePay
For students on main campus: All billing for tuition, fees, housing, and food is processed
electronically through ePay. With ePay, you can access your tuition statement, view
account activity, make a payment in a secure environment, and set up others to have
similar access. Paper bill statements are not produced and/or mailed.
Students can access ePay by logging in to myCharger and clicking the ePay located
at the top of the page: mycharger.newhaven.edu/
Authorized Users can log in to ePay here: https://secure.touchnet.net/C20544_tsa/web/
The fee is charged by The University’s third party credit card processor, PayPath,
and covers the credit and debit card transaction fees assessed by credit card companies
and financial institutions. The University of New Haven receives no benefit or revenue
from this process.
You can avoid paying the 2.95% fee by paying online with an e-check through ePay (ACH
bank transfer from checking or savings account).
The service fee is assessed by an outside vendor, not by the University of New Haven.
The fee is not refundable and cannot be waived.
Yes. Colleges and Universities across the country have made similar changes to their
credit and debit card payment policies. Some are choosing not to accept credit and
debit card payments due to the additional costs associated with credit and debit card
transactions.
Credit and debit card payments can only be made online through ePay. The University
of New Haven will no longer process credit and debit cards in person at the Bursar’s
Office or via phone.
Health Insurance
All full time undergraduate students and all international students are automatically
charged for University of New Haven health insurance. Domestic students will have
an opportunity to waive this coverage, if you are already covered by another health
insurance plan. Please contact the Bursar’s Office for further information regarding
the waiver deadline.
The University health insurance plan is mandatory for all international students.
Once the waiver deadline has passed, you will not be able to waive coverage until
the next academic year. Failure to complete the online waiver request form by the
specified date will obligate the student to pay for the coverage indicated on his/her
student account.
Refunds
If a student has a Title IV (federal financial aid) credit on their account then a
refund will be processed automatically within 14 days of the funds posting to a student’s
account. If the credit on a students' account is not a Title IV credit then the student
must request a refund by completing the refund request form found under the Refunds
section in ePay.
Students are strongly encouraged to enroll in direct deposit through ePay to have
refunds deposited directly into their checking or savings account of their choice.
Students can enroll in direct deposit by clicking on the Refunds menu option in ePay.
